To make the most of your web space and shell account you'll want to be able to upload files to it.
We don't support ftp or telnet currently as they are not really suitable for authenticated access across insecure networks.
Instead we use ssh, sftp and scp.
suitable clients for Windows are putty and WinSCP2, and if a google for them doesnt help you can get them from
http://www.burngreave.net/~aland/it/microsoft/apps